I have on my system Scansoft paperport 11. This program occupies 131mB space and I have never used it. I'm not even sure where it came from - I'm guessing my Brother printer. I have tried to remove it but am unable to do so without the original disc. If it DID come with the printer, the printer disc is not serving the purpose. Scansoft Paperport 11 Rosalyn Wade. Unsubscribe from Rosalyn Wade? 37 TOTALLY BRILLIANT HOME REPAIR TRICKS - Duration: 15:10. 5-Minute Crafts 16,485,202 views.
Error Number: | Error 1721 |
Error Name: | Scansoft Paperport 11 Error 1721 |
Error Description: | Error 1721: Scansoft PaperPort has encountered a problem and needs to close. We are sorry for the inconvenience. |
Developer: | Nuance Communications, Inc. |
Software: | Scansoft PaperPort |
Applies to: | Windows XP, Vista, 7, 8 |
Compatible with Windows 10, 8, 7, Vista, XP and 2000
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Symptoms of Error 1721
- 'Error 1721' appears and crashes the active program window.
- Your PC frequently crashes with Error 1721 when running the same program.
- “Scansoft Paperport 11 Error 1721” is displayed.
- Windows runs sluggishly and responds slowly to mouse or keyboard input.
- Your computer periodically “freezes” for a few seconds at a time.
![Scansoft Paperport 11 Fix Scansoft Paperport 11 Fix](https://filedb.experts-exchange.com/incoming/2014/12_w50/888055/PP14.5-save-scanning-profiles.jpg)
These 1721 error messages can appear during program installation, while a Nuance Communications, Inc.-related software program (eg. Scansoft PaperPort) is running, during Windows startup or shutdown, or even during the installation of the Windows operating system. Keeping track of when and where your 1721 error occurs is a critical piece of information in troubleshooting the problem.
Causes of Error 1721
- Corrupt download or incomplete installation of Scansoft PaperPort software.
- Corruption in Windows registry from a recent Scansoft PaperPort-related software change (install or uninstall).
- Virus or malware infection that has corrupted Windows system files or Scansoft PaperPort-related program files.
- Another program maliciously or mistakenly deleted Scansoft PaperPort-related files.
Runtime Errors such as “Error 1721” can be caused by a variety of factors, so it is important that you troubleshoot each of the possible causes to prevent it from recurring.
Runtime Errors Knowledgebase
Article ID:
129586
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![Scansoft paperport 11 serial Scansoft paperport 11 serial](/uploads/1/2/5/7/125709289/481574373.jpg)
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Below is a list of troubleshooting steps to resolve your Error 1721 problems. These troubleshooting steps get progressively more difficult and time consuming, so we strongly recommend attempting them in ascending order to avoid unnecessary time and effort.
Please Note: Click the [ ] image to expand the troubleshooting instructions for each step below. You can also click the [ ] image to hide the instructions as you proceed through each step.
Step 1: Repair Registry Entries Associated with Error 1721 |
Manually editing the Windows registry to remove invalid Error 1721 keys is not recommended unless you are PC service professional. Incorrectly editing your registry can stop your PC from functioning and create irreversible damage to your operating system. In fact, one misplaced comma can prevent your PC from booting entirely! Because of this risk, we highly recommend using a trusted registry cleaner such as WinThruster [download] (Developed by Microsoft Gold Certified Partner) to scan and repair any Error 1721-related registry problems. Using a registry cleaner [download] automates the process of finding invalid registry entries, missing file references (like the one causing your 1721 error), and broken links within the registry. A backup is automatically created before each scan, with the ability to undo any changes in a single click, protecting you against the possibility of PC damage. The best part is that repairing registry errors [download] can also dramatically improve system speed and performance. Caution: Unless you an advanced PC user, we DO NOT recommend editing the Windows registry manually. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. We do not guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. To manually repair your Windows registry, first you need to create a backup by exporting a portion of the registry related to Error 1721 (eg. Scansoft PaperPort):
The next steps in manually editing your registry will not be discussed in this article due to the high risk of damaging your system. If you would like to learn more about manual registry editing, please see the links below. We do not claim any responsibility for the results of the actions taken from the content linked below - complete these tasks at your own risk. Windows XP http://www.theeldergeek.com/windows_xp_registry.htm Windows 7 http://www.theeldergeek.com/windows_7/registry_edits_for_win7.htm Windows Vista http://support.microsoft.com/kb/2688326 - LetMeFixItMyselfAlways |
Step 2: Conduct a Full Malware Scan of Your PC |
There is a chance that your 1721 error could be related to a malware infection on your PC. These malicious intruders can damage, corrupt, or even delete Runtime Errors-related files. Furthermore, there's a possibility that the 1721 error you are experiencing is related to a component of the malicious program itself. Tip: If you do not already have a malware protection program installed, we highly recommend using Emsisoft Anti-Malware (download here). They offer a malware removal guarantee that is not offered by other security software. |
Step 3: Clean Out Your System Junk (Temporary Files and Folders) With Disk Cleanup (cleanmgr) |
Over time, your computer accumulates junk files from normal web surfing and computer use. If this junk isn't occasionally cleaned out, it can cause Scansoft PaperPort to respond slowly or provides an 1721 error, possibly due to file conflicts or an overloaded hard drive. Cleaning up these temporary files with Disk Cleanup might not only solve your 1721 error, but can also dramatically speed up the performance of your PC. Tip: Although Disk Cleanup is a wonderful built-in tool, it will not completely clean up all of the temporary files on your computer. Other programs that you frequently use such Microsoft Office, Firefox, Chrome, Live Messenger, and hundreds of other programs are not cleaned up with Disk Cleanup (including some Nuance Communications, Inc. programs). Because of the shortcomings of the Windows Disk Cleanup (cleanmgr) tool, we highly recommend using a specialized hard drive cleanup / privacy protection software such as WinSweeper [download] (Developed by Microsoft Gold Partner) to clean up your entire computer. Running WinSweeper [download] once per day (using automatic scanning) will ensure that your computer is always clean, running fast, and free of 1721 errors related to temporary files. How to run Disk Cleanup (cleanmgr) (Windows XP, Vista, 7, 8, and 10):
|
Step 4: Update Your PC Device Drivers |
1721 errors can be related to corrupt or outdated device drivers. Drivers can work one day, and suddenly stop working the next day, for a variety of reasons. The good news is that you can often update the device driver to fix the Error 1721 problem. Finding the exact driver for your Error 1721-related hardware device can be extremely difficult, even directly on the Nuance Communications, Inc. or related manufacturer's website. Even if you are experienced at finding, downloading, and manually updating drivers, the process can still be very time consuming and extremely irritating. Installing the wrong driver, or simply an incompatible version of the right driver, can make your problems even worse. Because of the time and complexity involved in updating drivers, we highly recommend using a driver update tool such as DriverDoc (Developed by Microsoft Gold Partner) to automate the process. DriverDoc updates all of your PC device drivers, not just those associated with your 1721 error. DriverDoc's proprietary One-Click Update™ technology not only ensures that you have correct driver versions for your hardware, but it also creates a backup of your current drivers before making any changes. Maintaining a driver backup provides you with the security of knowing that you can rollback any driver to a previous version if necessary. With updated device drivers, you can finally unlock new hardware features and improve the speed and performance of your PC. Please Note: Your Error 1721 may not be related to hardware driver problems, but it's always a good idea to ensure all of your PC device drivers are up-to-date to maximize PC performance. |
Step 5: Utilize Windows System Restore to 'Undo' Recent System Changes |
Windows System Restore allows you to 'go back in time' with your PC to help fix your Error 1721 problems. System Restore can return your PC's system files and programs back to a time when everything was working fine. This can potentially help you avoid hours of troubleshooting headaches associated with 1721 errors. Please Note: Using System Restore will not affect your documents, pictures, or other data. To use System Restore (Windows XP, Vista, 7, 8, and 10):
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Step 6: Uninstall and Reinstall the Scansoft PaperPort Program Associated with Error 1721 |
If your 1721 error is related to a specific program, reinstalling Scansoft PaperPort-related software could be the answer. Instructions for Windows 7 and Windows Vista:
Instructions for Windows XP:
Instructions for Windows 8:
After you have successfully uninstalled your Error 1721-associated program (eg. Scansoft PaperPort), reinstall the program according to the Nuance Communications, Inc. instructions. Tip: If you are positive that your 1721 error is related to a specific Nuance Communications, Inc. program, uninstalling and reinstalling your Error 1721-related program will likely be the solution to your problem. |
Step 7: Run Windows System File Checker ('sfc /scannow') |
System File Checker is a handy tool included with Windows that allows you scan for and restore corruptions in Windows system files (including those related to Error 1721). To run System File Checker (Windows XP, Vista, 7, 8, and 10):
|
Step 8: Install All Available Windows Updates |
Microsoft is constantly updating and improving Windows system files that could be associated with Error 1721. Sometimes resolving your Runtime Errors problems may be as simple as updating Windows with the latest Service Pack or other patch that Microsoft releases on an ongoing basis. To check for Windows Updates (Windows XP, Vista, 7, 8, and 10):
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Step 9: Perform a Clean Installation of Windows |
Caution: We must emphasize that reinstalling Windows will be a very time-consuming and advanced task to resolve Error 1721 problems. To avoid data loss, you must be sure that you have backed-up all of your important documents, pictures, software installers, and other personal data before beginning the process. If you are not currently backing up your data, you need to do so immediately (download a highly-recommended backup solution) to protect yourself from permanent data loss. This step is your final option in trying to resolve your Error 1721 issue. Reinstalling Windows will erase everything from your hard drive, allowing you to start again with a fresh system. Furthermore, a clean install of Windows will also quickly clean out any and all 'junk' that has accumulated over the normal usage of your computer. Please Note: If 1721 errors still persist after a clean install of Windows, your Runtime Errors problem MUST be hardware related. If that is the case, then it is likely you will need to replace the associated hardware causing the 1721 error. |
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Operating System Information
1721 error messages can occur in any of the following Microsoft Windows operating systems:
- Windows 10
- Windows 8
- Windows 7
- Windows Vista
- Windows XP
- Windows ME
- Windows 2000
Are You Still Experiencing Error 1721 Issues?
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Recommendation:Scan your PC for computer errors.
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About The Author:Jay Geater is the President and CEO of Solvusoft Corporation, a global software company focused on providing innovative utility software. He is a lifelong computer geek and loves everything related to computers, software, and new technology.
Browse Errors in Alphabetical Order:
I. IntroductionIn a previous article (now deprecated), I discussed how to upgrade — at no cost for licensed users — Nuance's PaperPort Version 11 (hereafter, PP11) and PaperPort Version 12 (PP12) to the latest 'point' releases, namely, 11.2 and 12.1. At the time of that article's publication, PP11 and PP12 were the two latest versions. Now the latest version is PP14 (yes, Nuance was superstitious and skipped 13), and its latest 'point' release is 14.5.
I decided that adding PP14 to the previous article would result in a long, unwieldy article. In addition, a user of one version is not going to be concerned about the other two versions, so I decided to create three separate articles for PP11, PP12, and PP14 users. This is the PP11 one.
The earlier point releases of PP11 — 11.0 and 11.1 — are known to have bugs that were fixed in 11.2. Although the links in the previous article for 11.2 still work, Nuance informed me that they may soon stop working. This new article provides working links for 11.2 that Nuance says will continue to work after the other ones have been taken down. This article also provides other useful information on upgrading.
II. Comparison of Standard and Professional Editions
For PP11, there are two consumer editions – Standard and Professional. The feature comparison matrix is available in the Files section of this PaperPort wiki:
http://sites.google.com/site/wikipaperport/files
Here is a direct link to the PDF:
Comparison Matrix of PP11 Standard and PP11 Professional
III. New Links to Downloads
The new links are to a direct download of the upgrades for PP11.2 Standard and Professional, rather than to a Download Request Form, as with the previous links. Beware the size — both are very large:
PP11.2 Standard (251,494,031 bytes)
http://supportcontent.nuance.com/paperport/11/PP11STD_v8263.zip
PP11.2 Professional (321,030,751 bytes)
http://supportcontent.nuance.com/paperport/11/PP11PRO_v8263.zip
IV. Save Scanning Profiles
Before uninstalling your current PP11, save your scanning profiles. Unfortunately, a fresh install of PP11 overwrites your customized scanning profiles file with a standard file. You will lose all of the work that you put into creating your custom scanning profiles.
In XP, the PP11 scanning profiles are located here:
c:Documents and SettingsAll UsersApplication DataScanSoftPaperPort11Profiles.xml
In Vista, the PP11 scanning profiles are located here:
c:UsersAll UsersNuancePaperPort11Profiles.xml
In W7 and W8, they are likely at the same location as Vista, but PP11 is not supported on W7 or W8, and I have never installed it in either, so I'm not sure. Vista is the latest Windows on which PP11 is supported.
Copy the 'Profiles.xml' file to a different folder before uninstalling your old PP11 and then copy it back after installing PP11.2.
V. Uninstallation Procedure
IMPORTANT: Make sure you are connected to the Internet during this entire process so the Nuance Activation Server can do its thing, thereby retaining your activation.
For proper installation, you should uninstall all PP11-related products first. This includes PDF Create, PP Image Printer, and, of course, PP11 itself (these products require separate uninstalls). You should use the standard Windows manual procedure to uninstall these programs, that is, via Control Panel>Add or Remove Programs in XP and Control Panel>Programs and Features in Vista, W7, W8. If you have PDF Converter, that should also be uninstalled before installing the upgrade (and it requires a separate uninstall).
For further information, here is the Nuance PaperPort knowledge base article regarding uninstallation:
Manual uninstall instructions for PaperPort 11
VI. Remover Tool
Nuance recommends the standard Windows uninstallation procedure, as described in the section above. However, if your uninstallation is problematic, Nuance provides a free Remover Tool that does a more thorough job of removing all traces of a PP11 installation. Here is the link:
PP11 Remover tool
VII. Installation Procedure
IMPORTANT: As with uninstallation, make sure you are connected to the Internet during the installation process so the Nuance Activation Server can do its thing.
After proper manual uninstallation, the next step is to install the upgrade. Each PP11.2 link is to a ZIP file which must be manually unzipped. After unzipping, run the file 'AUTORUN.exe' in the root.
The PP11.2 installer will install PP11.2, PDF Create, and PP Image Printer. You will need to reinstall PDF Converter separately (if you have it and you uninstalled it).
VIII. Flexera's FlexNet Connect Common Software Manager
Nuance uses a Flexera product called FlexNet Connect Common Software Manager to manage updates/upgrades. Many, if not all, Nuance software installations also install this product. I do not like it, as I find it to be an invasive product that does not work well and has some undesirable side-effects.
If you like FlexNet Connect, skip to the next section in this article. If you don't like it, but haven't been able to figure out how to uninstall it, keep reading. It intentionally does not create an uninstaller, so you can't uninstall it from Programs and Features. To uninstall it, you need to download their uninstaller, which is here:
http://support.installshield.com/kb/files/Q112918/SoftwareManagerUninstall.exe
I keep this handy. Every time I see it come onto my system from some software installation, I uninstall it.
IX. Important Warning
Nuance considers PP11 to be an End-of-Life (EOL) product. As such, Nuance provides no guarantee on how long the download links provided in this article will be active. My advice is to download now, before it's too late.
That's it – happy upgrading to PaperPort 11.2!
If you find this article to be helpful, please click the thumbs-up icon below. This lets me know what is valuable for EE members and provides direction for future articles. Thanks very much! Regards, Joe